One of the features of the Timpanogos Hearing & Balance value package that ends up helping our patients most is the 3 year loss, damage and repair warranty. If anything happens to your hearing aid within that 3 years (extendable to up to 5 years), you are covered. (In the case of loss or replacement needed, there may be a small deductible required.)
Many people end up taking advantage of the loss and damage warranty– here are a few of our favorites over the years.
1. In spite of our warnings not to put hearing aids in your pocket, one unlucky patient put it there, along with a bag of M&Ms. As he was crunching on his afternoon snack, he threw the aid in with some candy and CRUNCH– he had a mouthful of broken hearing aid.
2. Another unlucky patient suffered a case of the infamous “Montezuma’s Revenge” after a trip to Mexico. During one unfortunate trip to the restroom, he realized his aid had fallen into the toilet. FLUSH– literally one hearing aid down the drain.
3. Speaking of plumbing related disasters, one of our patients was cleaning up Thanksgiving dinner when her improperly secured aid fell right into the working food disposal. Oops!
4. One of our patients showed not great judgement in riding a motorcycle without a helmet. It didn’t take long before he was without his hearing aids as well…
5. Sometimes accidents happen through no fault (or ignored advice) of your own. One patient last year got out of his car at Walmart just as a wind gust popped up and blew his aid off of his ear into a big snowbank. Yikes!
Countless aids over the years have been destroyed by dogs and cats and even small children– for that reason we always tell our patients to treat their hearing aids like medicine– don’t leave it where pets or babies could get at it!
Hearing aids are amazing devices– but they can be easily misplaced or damaged if you are not vigilant. Here are our rules for keeping them safe:
- When they are out of your ears, put them in their case and place them in the same spot every time (on the dresser, etc).
- Never put them in your pocket!
- Never put them in reach of pets or children.
- Be very careful in the wind– remove them if you are unsure.
- Always make sure that they are inserted properly so they won’t come out accidentally
- Lastly, make sure that you have current loss and damage insurance on your aids, because stuff happens!
Give us a call at 801-770-0801 if you have any questions about hearing aids or warranties.